Privacy Policy

Last Updated: December 15, 2025

The Y Factor (“The Y Factor,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, disclose, store, and protect information obtained through our website, digital communications, and clinical operations.

By accessing our website, submitting information, scheduling services, or receiving care from The Y Factor, you acknowledge and agree to the practices described in this Privacy Policy.

Information We Collect

Personal Information

We may collect personally identifiable information, including but not limited to:

  • Full name
  • Email address
  • Phone number
  • Mailing address
  • Date of birth
  • Insurance and billing information
  • Appointment and scheduling details

Health Information

When you engage with us for medical services, we may collect protected health information (PHI) as defined by the Health Insurance Portability and Accountability Act (HIPAA). This information is governed by our HIPAA Notice of Privacy Practices.

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser and device type
  • Operating system
  • Pages visited and time spent
  • Referral sources
  • Cookies and tracking data

How We Use Your Information

We use collected information to:

  • Provide, coordinate, and manage healthcare services
  • Schedule and confirm appointments
  • Communicate with you regarding care, services, and administrative matters
  • Process payments and insurance claims
  • Improve website performance and user experience
  • Conduct analytics and operational assessments
  • Comply with legal, regulatory, and accreditation requirements

Text Messaging & Electronic Communications

By providing your phone number or email address, you consent to receive communications from The Y Factor, including:

  • Appointment reminders
  • Scheduling confirmations
  • Follow-up care communications
  • Administrative and billing notices

Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP. Opting out may limit our ability to communicate time-sensitive information.

Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Enhance website functionality
  • Analyze traffic and usage trends
  • Improve content relevance

You may adjust cookie preferences through your browser settings. Disabling cookies may limit certain website features.

Information Sharing and Disclosure

We may share information with:

  • Licensed healthcare providers involved in your care
  • Third-party service providers (billing, scheduling, analytics, SMS platforms)
  • Regulatory bodies or government authorities as required by law

We do not sell personal or health information.

Data Security

We employ administrative, technical, and physical safeguards designed to protect your information. While we strive to protect your data, no system can guarantee absolute security.

Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of certain data
  • Restrict certain uses or disclosures

Requests may be subject to legal or regulatory limitations.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect information from individuals under 18 without parental consent.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

Contact Us

The Y Factor
Houston, Texas
support@theyfactor.com