Privacy Policy

Last updated: October 25, 2025

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words with initial capital letters have meanings defined under the following conditions. These definitions apply whether they appear in singular or plural.

Definitions

For purposes of this Privacy Policy:

  • Account means a unique account created for You to access Our Service.
  • Company (referred to as either "the Company," "We," "Us," or "Our") refers to The Y Factor, 9190 Katy Fwy, Suite 101, Houston, TX 77055.
  • Cookies are small files placed on Your device to store browsing information.
  • Country refers to the United States.
  • Device means any device that can access the Service such as a computer, phone, or tablet.
  • Personal Data means any information that relates to an identified or identifiable individual.
  • Service refers to the Website.
  • Service Provider means any person or company processing data on Our behalf (for analytics, SMS delivery, advertising, or hosting).
  • Website refers to The Y Factor, accessible from https://theyfactor.com.
  • You means the individual accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide certain personally identifiable information, including:

  • Email address
  • First and last name
  • Phone number
  • Inquiry or appointment details
  • Usage Data

Usage Data

Usage Data is collected automatically and may include IP address, browser type, pages visited, device information, and referral source.

We may use cookies, tags, and tracking pixels (such as Google Analytics and Meta Pixel) to measure performance and advertising effectiveness. You can disable cookies in your browser settings.

Use of Your Personal Data

We may use Your information for:

  • Providing and maintaining Our services
  • Scheduling appointments and managing requests
  • Sending confirmations, updates, and marketing communications
  • Contacting You by email, phone, or SMS (text messages) when reasonably necessary
  • Improving website experience through analytics and performance tracking
  • Complying with legal obligations

We may share data with trusted vendors who assist Us in operations, marketing, or communication — including web hosting, analytics, and SMS platforms. These third parties are bound by confidentiality and data protection agreements.

SMS Text Messaging and Consent

By submitting Your phone number on Our website, You consent to receive text messages (SMS or MMS) from The Y Factor related to:

  • Appointment scheduling, reminders, and confirmations
  • Service or treatment follow-ups
  • Marketing and promotional communications

Message frequency may vary. Standard message and data rates may apply.
You can opt out at any time by replying “STOP” to any text message You receive. For assistance, reply “HELP” or contact Us directly.

Consent to receive SMS messages is not a condition of purchasing or receiving services.

We comply with all applicable Telephone Consumer Protection Act (TCPA), CAN-SPAM, and state privacy regulations.

Retention of Your Personal Data

We retain personal information only as long as necessary for the purposes outlined in this Policy or as required by law. Usage Data may be retained longer for analytics, legal, or security purposes.

Disclosure of Personal Data

We may share information:

  • With Service Providers for analytics, communications, or support
  • For business transfers (e.g., sale or merger)
  • To comply with legal obligations
  • To protect Company rights or prevent fraud
  • With Your consent

We do not sell or rent personal information.

Transfer of Your Personal Data

Your data may be transferred to and processed on servers located outside Your state or jurisdiction. By using the Service, You consent to this transfer. We take reasonable steps to ensure secure handling in compliance with this Policy.

Security of Your Data

We use administrative, technical, and physical safeguards to protect Your data. However, no electronic transmission or storage method is 100% secure. We cannot guarantee absolute security.

Children’s Privacy

Our Service does not address anyone under age 13, and We do not knowingly collect information from minors. If You believe a child has provided personal data, please contact Us for removal.

Links to Other Websites

Our Service may contain links to external websites. We are not responsible for their privacy practices and encourage You to review their policies.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will appear on this page with a revised “Last Updated” date. Continued use of Our Service indicates acceptance of any changes.

HIPAA Notice

For information on how We protect Your health information, please review Our
[Notice of Privacy Practices for Protected Health Information] (Link).

Contact Us

If You have any questions about this Privacy Policy or Our data practices, please contact:

Address

The Y Factor
9190 Katy Fwy, Suite 101
Houston, TX 77055

Email‍

support@theyfactor.com

Phone Number

832-358-8600